Laundry Service Disclaimer / Terms & Conditions

We process over 10,00,000 garments every year with strict quality and safety protocols.

While every garment is handled with utmost care, unforeseen issues may occur in rare cases due to machine error, human error, or other operational factors.

By placing an order with us, the customer acknowledges and agrees to the following:

1. Limitation of Liability

In the unlikely event of loss, damage, colour bleeding, shrinkage, or any other garment-related issue, the maximum liability of the laundry shall be limited to 10 times the service charge collected for that particular garment.

2. No Monetary Compensation Beyond the Limit

The laundry does not offer market value replacement, sentimental value replacement, or compensation beyond the stated limit.

3. Pre-existing Conditions

The laundry is not responsible for:

Pre-existing damage, weak fabric, ageing, colour instability, or manufacturer defects

Accessories, beads, sequences, buttons, elastics, prints, or embellishments

Items not declared fragile or delicate at the time of handover

4. Verification at the Counter

Customers are requested to verify the garment count, fabric condition, and service instructions at the time of drop-off.

5. Acceptance of Terms

Placing an order with us implies full acceptance of these terms and conditions.